Reverse Invoice Payment

If an invoice is paid in error, owners and process administrators can reverse the invoice inside the system so that the paid status is cancelled. You will only see invoices here that have been set as paid. All reversed invoices return to the authorisation tab.

User permissions required: Owner or Process Administrator

Reverse Self-Billing Invoice:

  1. Go to Main Navigation > Self-Billing Management > Authorise Self-Billing > Reverse
  2. Filter by date and click Search
  3. Use the Expand icons next to each user to view the individual invoices
  4. Click the View icon next to each invoice to view the invoice's details
  5. Select the invoices you wish to reverse using the check boxes
  6. Click Reverse – All reversed invoices will revert to the 'Awaiting Authorisation' status
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